Eleve Tours and Travels Ltd (Customer Agreement)
This Customer Agreement (“agreement”) is made between the Tour Operator (as described below) and the Traveler (herein referred to as “Customer”, “Group”, “Participant”, “I”, “School”, “You”, or “Your”). After reading this entire booking agreement terms and conditions, you must indicate your acceptance of the terms and conditions set forth in this agreement by clicking the appropriate box online or sending a signed copy to our office by email for your reservation to be complete.
All packages and related components have been arranged by Eleve Tours and Travels Ltd, RC 1508310. Eleve Tours and Travels Ltd is responsible for making travel arrangements through independent vendors and suppliers and does not own or operate any airline, hotel, establishment, motorcoach, tour, attraction or event company or provider that may be included in its package offerings.
Bookings, Deposits and Payments:
Payments may be made by cheque in favour of Eleve Tours and Travels Ltd, Bank Transfer or online by Mastercard and Visa credit/debit card via our payment portal. Personal cheques will be accepted, although reservation is not considered complete and tickets will not be issued until cheque has cleared and monies have been received by issuing bank.
The per person (per student, per adult or per traveler) deposit amount described, refundable or non-refundable, below in brochure/flier/invoice/website/booking agreement/confirmation is required by due date in order to secure your package.
Deposits, periodic, and final payments are due in our office by the due date associated therewith. Payment due dates may vary according to your package and chosen payment plan. Please refer to your Booking Agreement details, account or invoice for exact payment due dates or contact our office.
Failure to make on-time payments may result in cancellation of reservation, loss of first choice of accommodation (Hotel, Hostel, Appartment), flight, cruise and/or other transportation, reservation suspension, assessment of a late payment fee or reinstatement fee, and/or removal of all price discounts/adjustments and booking incentives previously applied to your account.
Reserving and booking a tour/travel package by motorcoach to West African Countries and within Nigeria
A 30% deposit is required in order to secure all travel arrangements. Final payment is due 40 days prior to departure. No trip will depart or services initiated unless fully paid prior to departure. Late payment fees may be assessed.
Reserving a Domestic or International Trip with Airfare Included
Deposit Due per Person is between $300 and $500 or 30% of tour cost, whichever is greater, and must be made as soon as trip booking is confirmed. This deposit is required to secure the non-refundable air portion and the land portion. For reservations received within 45 days of commencement of services, the entire amount is to be submitted at time of confirmation. Reservations received within 30 days of the start of the tour may be subject to a non-refundable rush-booking fee of no less than $50 per person to cover additional expenses incurred to accelerate booking.
Reservations over peak periods and festive seasons
We reserve the right to request additional deposits from the one aforementioned as required by hotels and suppliers for peak periods such as (but not limited to) Christmas, New Year, Easter and other holidays. Final Payments are due 60 days before Tour begins. A deposit made during these periods is non-refundable.
We will email you a final payment reminder when due. Any booking not paid in full by the due date is subject to automatic cancellation without further notification. Any deposit paid will be forfeited or, at your request, it may be used as a payment towards an alternative booking. Payment terms can be agreed to with our travel consultant. However, certain final deposit dates cannot be changed by the vendor agreements and contracts.
Deposit and final payment terms are subject to change as per airline or other vendor policies.
Eleve Tours accepts Mastercard and Visa credit/debit cards. You may make payments via cheque and Bank transfer by calling our office. Customers paying by credit card must agree to these terms and conditions contained herein and, by doing so, have agreed to waive all chargeback rights.
Payment Schedule and Trip
To guarantee all trip details are secured, final payments, rooming list assignments are required 45 days before departure.
Package Inclusions and Exclusions:
All package inclusions and exclusions are listed on the relevant web pages for each travel package.
Changes to Reservation:
Any change made to a reservation once payment has been received must be requested in writing by email to Eleve Tours or your Travel Consultant. Eleve is subject to the rules and fees of third party vendors and suppliers and therefore change requests are not guaranteed. If the requested change is possible, any fees incurred by the vendor or supplier, as well as an administration fee will be added to the reservation.
Name changes on airline bookings are generally not permitted unless otherwise indicated and may incur a fee imposed by the airline.
Cancellation and Refund Policy:
In the event that the traveler wishes to cancel his/her reservation, requests must be made in writing by email to Eleve Tours and Travels Ltd.
For Individual Traveler Cancellation
Trip Cancellation Insurance Is Recommended
Domestic flight tickets are non-refundable when alternate (land) arrangements are made. No-shows, late arrivals, voluntary changes or cancellations by travelers of tour days or services during a tour are non-refundable. Cancellation insurance is recommended.
Travel insurance while not mandatory is highly recommended and is not included in the tour price.
Any amendments made to confirmed bookings will incur a fee; based on the amendment rules of the supplier.
Tour Cancellation by Eleve Tours
Eleve Tours reserves the right to cancel any tour at any time. In the unlikely event that a cancellation of the tour becomes necessary, Eleve Tours will notify the organizer and/or participant(s) at the earliest possible time and will provide an alternative option at no additional charge. If the alternative option is not accepted by the participant, Eleve will provide a full refund of all monies paid to Eleve, provided the option is declined in writing within 7 days of receipt of cancellation notification.
Once travelers are at the stipulated destination, Eleve Tours will provide comparable alternate tour arrangements, if the cancellation of a particular tour is deemed necessary. Should travelers elect not to accept these alternate arrangements, this will constitute voluntary refusal of services, and no refunds will be given. Proportional refunds will be made if alternate arrangements are not comparable to the original tour services. Please note: Domestic flights may be replaced by ground transportation, if the domestic flight schedule renders flights impossible within the constraints of a tour and/or the tour dates; in this case, the missed flights are non-refundable as the ticket price will be used to make alternate land arrangements. If clients opt to refuse land arrangements, Eleve Tours will reimburse the cost of the air tickets when these amounts are refunded to Eleve Tours by the air carrier.
Eleve is not responsible for cancellations due to circumstances beyond Eleve’s control, or force majeure (including or similar to political/civil unrest, war or threat of war, riots, closure of airports, or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, sickness, breakdown, customs regulations, strikes, hotel overbookings, or adverse weather conditions).
Travelers with Certain Handicaps
Any passenger with incapacities or handicaps or requiring special attention or treatment must submit by a qualified medical person that the person is able to travel. Special needs travelers can be accommodated if sufficient time is accorded to make the necessary arrangements.
Travelers – with medical conditions
If there are passengers with severe allergies it is important to indicate prior to travel. Eleve cannot insure a hypo allergenic environment. Also all travelers are responsible for their medication and or other treatments during the course of a trip.
Proof of Citizenship Required for Travel- Travel Documents/Visas for travel to foreign destinations:
All names must be as they appear on data page of your International passport.
All travelers are required to provide proper identification for air travel and/or customs and immigration.
Nigerian citizens must have a valid passport for travel outside Nigeria. Non-Nigerian citizens must consult their consulate for ID or visa requirements. It is your responsibility to obtain proper Identification/ Visa /proof of Citizenship for travel outside Nigeria.
Visa processing assistance can only be provided by Eleve if included in the tour package.
Passengers who are denied boarding or entry for improper documentation will not be eligible for a refund of any amount.
Eleve is not responsible for any passenger denied entry into foreign countries and any fees incurred by any delays at border crossings.
Special Circumstances / Custom Bookings: At times, there may be a non-refundable deposit required by a vendor/supplier to guarantee a reservation. If such a non-refundable deposit was paid by Eleve to any supplier, this amount will be deducted from any refund due.
Cancellation of Confirmed Airfares: Most airlines require a non-refundable payment in full of published airfare at the time of booking to secure best available schedule and fare. No refunds will be issued by Eleve for air cancellations. Each airline’s cancellation policies, restrictions, and conditions vary, so please check with the air carrier’s directly for information on available credit towards a future air ticket.
The type of transportation provided by Eleve varies by package type, week of travel, group size, and individual preferences. No refunds will be issued for missed transportation. It is understood that Eleve reserves these services through other suppliers and is not responsible for additional standard fees applied by the supplier, or fees that may be charged due to a change in the original reservation or itinerary. Eleve is not responsible for any delays due to mechanical breakdowns or other uncontrollable events and/or delays caused by these. We recommend for all travel to have a comprehensive travel insurance to cover all unexpected costs and delays.
Hotel/ Hostel Accommodations
All hotel/hostel accommodations have been arranged by Eleve. Accommodations may vary by destination, city, and week of travel. Eleve reserves the right to substitute hotel/hostel accommodations of similar quality at any time, given the substituted accommodations are in the same city and destination and with the same arrival/departure schedule. Check-in/check-out times, amenities, and hotel policies may vary by hotel/hostel.
Special requests will be on a per request basis.
Eleve does make specific requests to our hotel/hostel partners for boys and girls rooms to be on different floors. However, in some cases this may not be possible due to other issues not under our control.
Optional Tours and Excursions:
Eleve has made arrangements with various suppliers in each destination to offer a variety of optional tours and excursions, in which coupons/vouchers/tickets will be given to you upon purchase. It is your sole responsibility to retain all coupons/vouchers/tickets. No refunds will be given for lost, stolen, or unused coupons/vouchers/tickets.
Meal plans are available as stipulated on tour package and planned by Eleve Tours and Travels. For motorcoach tours with full meal board plan, most meal plans exclude the first day breakfast and lunch and the last day dinner. These are usually the charge of the travelers. For example, on a 3 day trip, 6 meals would be included; 2 breakfasts, lunches and dinners unless otherwise indicated.
Unused Tour Arrangements:
No refunds or credits will be provided to participant by Eleve for any unused accommodations, flights, services, or other package features unless agreed to in writing by both parties.
Changes to the Program:
On occasion for unforeseen or necessary reasons, changes must be made to your program/itinerary. In order to insure passenger safety or for other logistical considerations appropriate to the situation during the program prior or during the program Eleve will make the proper modifications as required. No changes will be made where extra costs are incurred.
Furthermore, any delays, detentions or other forms of travel delays, of an individual or the group, related to border crossings, connections, etc, any related fees and costs incurred will be at the charge of the client/group. Eleve recommends a travel insurance policy with travel interruption coverage.
Eleve Tours prices are stated in Nigerian naira (NGN) and/or U.S. Dollars (USD), and are subject to change until a tour deposit is received.
By agreeing to and signing this customer agreement (including digital signatures), the participant hereby agrees to accept and be legally bound by all of the terms and conditions contained herein with no exceptions. You understand that Eleve (Eleve Travels and Tours Ltd) does not own or operate any entity which provides goods or services for your trip including, but not limited to, air carriers, hotels, ground operators, boat or bus companies, restaurants and other establishments, and sightseeing/side excursion tours, nor is Eleve responsible for any personal injury, property damage, or other loss a passenger incurs on any portion of the tour arising from acts or omissions by said suppliers.
Any costs or fees incurred due to events out of the control of Eleve and should any extension of the trip be necessary due to weather or other uncontrollable events will be the responsibility of the passengers. We recommend for all travelers to have comprehensive travel insurance to cover all unexpected costs and delays.
Day rooms are not included unless specified. Check-in and check-out times are 2:00 Pm (1400 hours) and 12 noon (1200 hours).
Additional services required as a result of international flight schedule changes, illness or emergencies are the responsibility of the traveler. Eleve Tours’ personnel will do endeavor to assist travelers who may need to make new flight arrangements. This is done as a courtesy and implies no responsibility on the part of Eleve Tours to find or make new arrangements. The costs or penalties for any such arrangements are the sole responsibility of the traveler.
Travelers agree to comply with local laws and regulations, and to respect cultural practices observed during the tour. Travelers understand that living conditions and practices in other countries and continents especially Africa may not be the same as in their home countries.
Travelers are expected to be on time for all tour activities; there are no refunds for missed activities. If travelers miss any flights or other scheduled departures, the responsibility and the cost of rejoining the tour will be theirs.
For their own safety as well as for the smooth operation of their tour, travelers are expected to follow their Tour Leader/Guide’s requests and instructions; any problems encountered during the tour should be brought to the guide’s attention immediately, so that the guide may remedy the situation.
Traveler or group and its passengers accept any reasonable directives given during the course of the tour. In the case of a passenger or passengers conducting themselves in a prejudicial manner to other passengers and or vendors and or other people despite repeated warnings to cease the conduct the passenger or passengers can be expelled from the tour and will have to assume any related costs to returning safely home. No refund would be given for the unused portions of the trip.
All luggage should have sturdy identification tags and should always be locked. Eleve Tours personnel will assist travelers with lost luggage formalities at airport. Eleve Tours will also make every effort to forward lost luggage to its owner during the tour; any costs incurred in forwarding luggage are the responsibility of the traveler. Please note: baggage limits on domestic flights vary but are usually limited to one item of 10 kilograms (22 pounds) and one carry-on bag.
Security and Safety
Travelers’ safety and security is Eleve Tours’ first priority. We do not conduct tours to dangerous areas and we always work with local personnel, who are fully cognizant of local security conditions. In order to avoid driver fatigue and accidents, we avoid driving at night. Travelers are expected to exercise caution with their person and belongings in public areas. Travelers are also expected to keep their valuables at hand at all times, and to keep their luggage locked. Eleve Tours is not responsible for articles forgotten in apartment/hotel rooms, restaurants, etc.
By selecting the appropriate button below, this indicates that I have, on the date shown, read and understood this document and I acknowledge that it affects my legal rights and agree to be bound by its terms. By accepting this agreement, it further signifies my intention to relieve and indemnify Eleve, its owners, officers, directors, employees, agents, contractors, and subcontractors from any liability for personal injury, property damage, or wrongful death which I might suffer during my participation in the scheduled tour package.
STEPS TO BOOKING A TRIP WITH GO EDUCATIONAL TOURS
Itinerary with the pricing
– a number of minimum paying students
– a maximum of complimentary teachers
Trip package details and pricing agreement
TERMS AND CONDITIONS
Acceptance of these Terms of the agreement between you and GO
Your Invoice is based on the Booking Agreement
BY MOTOR COACH 30% within 30 days of Invoice
BY AIR $150 within 12 days of Invoice date
Non Refundable Deposits
Deposits are Non-Refundable
FINAL PAYMENT *
65 days before departure
Final Passenger list
60 days before departure
BY MOTOR COACH
30 days before departure
Final Rooming List
21 days before departure
2 days before departure
Pre-trip call by your Travel Coordinator: driver cell phone and any other last minute details
1 days before departure
Pre-trip call by your Travel Coordinator: driver cell phone and any other last minute details